Are you looking for your first opportunity in employment? Or perhaps you want a change in your career pathway.

This course gives you the basic skills to start your journey in the world of retail in an interactive environment. You’ll enjoy ‘working’ in our simulated retail store whilst gaining the confidence to deliver excellent customer service, create high-impact merchandise displays, and develop employability skills in teamwork, POS systems and communication.

You will even be given the opportunity to put these skills into practice in the real world with 12 hours of vocational placement in a retail outlet.

Successful participants will receive a nationally accredited Statement of Attainment in SIR20216 Certificate II in Retail Services.

Individuals in these roles generally carry out a range of routine tasks including assisting and serving customers, creating and managing displays, and stocking shelves. These individuals will work with some autonomy under close supervision. 

Possible job roles relevant to this qualification include:

• Retail operators
• Customer Service Representatives
• Register operators
• Frontline Sales Assistant
• Shop Assistant

• Classroom
• Full-time – up to 6 weeks

Assessment may consist of:

• Written answers to questions 
• Role plays
• Project
• Holistic assessment
• Vocational placement
• Recognition of prior learning

Evidence may be:

• Written 
• Audio recordings
• Video recordings
• Observation
• Zoom recording
• Interview
• Documents 

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity. 

Course consists of the following units.

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

• Fee for Service
• Concession
• SkillingSA

• Full-time – up to 6 weeks