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Certificate II in Community Services


Serving the community is more than a job, and passionate, committed community services workers are more than mere employees. They are game changers.

If this is you, you’ve come to the right place. Here is where you start to build the skills and experience needed for a successful and fulfilling career. Now is when you start to make a difference … to yourself and others. 

Typically, there are two major pathways stemming from this qualification. You can use it as a bridge to further study (a Certificate III or IV) or as a pathway into volunteering and other support roles within the sector.

As awareness grows, attitudes shift and the community’s needs grow ever more complex; savvy and compassionate community service workers will be needed more than ever. This course helps to get you in on the ground floor, and from there, kickstart a rewarding career.  


Community Services

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Do you see yourself working in a community environment or local organisation? Do you enjoy supporting others? If so, a career in community service beckons. 

This qualification is your gateway to a variety of entry level roles in the community sector. It targets the skills, knowledge and interpersonal qualities you need to work in person-centred, service-oriented settings.

Your training will have a broad based focus, with an accent on:

  • Team building skills
  • Workplace health and safety knowledge
  • Mandatory reporting
  • Fundraising and other events (BBQs, seminars, etc)
  • Safe food handling
  • Working with diverse communities

The course concludes with a simulated work placement involving fundraising for a real community organisation.

Graduates of this nationally accredited Certificate II can move into roles where they provide a first point of contact and/or directly assist individuals in meeting their immediate needs. At this level, people typically work under the direction of others, with both direct and indirect supervision.

Job Roles

Occupational titles  may include:

  • Assistant community services workers
  • Contact officers
  • Customer service staff
  • Support worker

Delivery Mode

  • Blended
  • Full time – up to 6 months
  • Part time – up to 12 months
  • Traineeship


Assessment may consist of

  • written answers to questions
  • role plays
  • project
  • holistic assessment
  • vocational placement
  • recognition of prior learning

Evidence may be

  • written
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

Entry requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.


Course consists of 9 units … 5 core units and 4 electives. Assessment activities will include a holistic assessment.

CHCCOM001Provide first point of contact

CHCCOM005Communicate and work in health or community services

CHCDIV001Work with diverse people

HLTWHS001Participate in workplace health and safety

BSBWOR202Organise and complete daily work activities

CHCCDE003Work within a community development framework

CHCVOL001Be an effective volunteer

FSKDIG001Use digital technology for basic workplace tasks

SITXFSA005Use hygienic practices for food safety


Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA
  • Smart and Skilled

Why this course

Useful everywhere

The skills you’ll learn in hospitality are highly transferable and can support you while you are studying or travelling.

Continued growth

No matter how the worldwide economy is doing, the growth trend of the hospitality industry will not slow down.

All about diversity

Enrich your skills, experiences, & knowledge about other countries and cultures by meeting many different people in hospitality.

Expert Faculty Interskills group


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Week 1

Beginners level

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3 Videos
1 Audio
1 Reading
10 minutes
Video: Greetings and introduction
7 minutes
Video: Lorem ipsum dolor sit amet
12 minutes
Audio: Consectetur adipiscing elit
8 minutes
Reading: Incididunt ut labore et dolore
8 minutes
Graded: MasterClass Technology
3 questions

Week 2

Beginners level

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2 Videos
2 Readings
Reading: Ut enim ad minim veniam
10 minutes
Video: Pottery lessons
8 minutes
Video: Duis aute irure dolor
8 minutes
8 minutes
Graded: MasterClass Technology
3 questions
Emeritus Education

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