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BSB20120

Certificate II in Workplace Skills

Introduction

Get your foot in the door today, and who knows where you might go tomorrow.

Be ready for work. Turn up with real confidence. Gain all the skills you need for entry level roles with businesses, service providers and other organisations. Become comfortable with the technology and discover the personal skills needed for a range of jobs, from manufacturing to clerical and admin support.

This course is a genuine step up on your career ladder. More than a certificate, this is about having the skills that employers want, so that you can start doing what you want.

Category

Foundation Skills

Show all info

Overview

New to the workforce? Still looking?

This nationally recognised qualification is specifically designed for those looking either to get into the workforce or move into clerical or admin support positions. It focuses on the skills sets used in a variety of entry-level Business Service roles. This course is also tailored to help you develop and practise the key skills needed in preparation for work, getting you ready for both the realities and benefits of employment.

Learn how to manage a range of procedural, clerical, administrative and operational tasks. Get to grips with self-management skills and technology. Perform routine tasks, use practical skills and fundamental operational knowledge in a job-relevant way.

This course is ideal for individuals and roles generally worked under direct supervision.

Job Roles

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

Delivery Mode

  • Online
  • Full time – up to 20 weeks
  • Part time – up to 12 months
  • Traineeship

Assessment

Assessment may consist of

  • written answers to questions
  • role plays
  • project
  • holistic assessment
  • vocational placement
  • recognition of prior learning

Evidence may be

  • written
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

Entry requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Units

Course consists of 10 units … 5 core units and 5 electives.

BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211Contribute to the health and safety of self and others
BSBPEF302 Develop self-awareness
BSBTEC101 Operate digital devices
BSBPEF101 Plan and prepare for work readiness
BSBTEC201 Use business software applications
BSBTWK201 Work effectively with others

Fees

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA
  • Smart and Skilled
  • JobTrainer

Duration

  • Full time – up to 6 months
  • Part time – up to 12 months

Why this course

Leadership and management

Learn how to apply leadership and management concepts to real workplace
situations.

Develop key business skills

You will build a skill set to respond to challenges and current developments in business and society.

Employment outcomes

Expand your career pathways in business and create opportunities for growth.

Next Intake

Upcoming events are not yet listed. Please contact us to find out more.

Careers In Hospitality Interskills

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Week 1

6
Beginners level

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3 Videos
1 Audio
1 Reading
10 minutes
Video: Greetings and introduction
7 minutes
Video: Lorem ipsum dolor sit amet
12 minutes
Audio: Consectetur adipiscing elit
8 minutes
Reading: Incididunt ut labore et dolore
8 minutes
Graded: MasterClass Technology
3 questions

Week 2

5
Beginners level

Nec tincidunt praesent semper feugiat nibh. Nunc mi ipsum faucibus vitae aliquet nec ullamcorper sit. Pretium lectus quam id leo in vitae. Tincidunt praesent semper feugiat nibh sed. Massa eget egestas purus viverra.

2 Videos
2 Readings
Reading: Ut enim ad minim veniam
10 minutes
Video: Pottery lessons
8 minutes
Video: Duis aute irure dolor
8 minutes
8 minutes
Graded: MasterClass Technology
3 questions
a
Emeritus Education

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