BSB20120
Certificate II in Workplace Skills
Introduction
Get your foot in the door today, and who knows where you might go tomorrow.
Be ready for work. Turn up with real confidence. Gain all the skills you need for entry level roles with businesses, service providers and other organisations. Become comfortable with the technology and discover the personal skills needed for a range of jobs, from manufacturing to clerical and admin support.
This course is a genuine step up on your career ladder. More than a certificate, this is about having the skills that employers want, so that you can start doing what you want.
Overview
New to the workforce? Still looking?
This nationally recognised qualification is specifically designed for those looking either to get into the workforce or move into clerical or admin support positions. It focuses on the skills sets used in a variety of entry-level Business Service roles. This course is also tailored to help you develop and practise the key skills needed in preparation for work, getting you ready for both the realities and benefits of employment.
Learn how to manage a range of procedural, clerical, administrative and operational tasks. Get to grips with self-management skills and technology. Perform routine tasks, use practical skills and fundamental operational knowledge in a job-relevant way.
This course is ideal for individuals and roles generally worked under direct supervision.
Job Roles
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
- Receptionist
Delivery Mode
- Online
- Full time – up to 20 weeks
- Part time – up to 12 months
- Traineeship
Assessment
Assessment may consist of
- written answers to questions
- role plays
- project
- holistic assessment
- vocational placement
- recognition of prior learning
Evidence may be
- written
- audio recordings
- video recordings
- observation
- Zoom recording
- interview
- documents
Entry requirements
There are no prerequisites for this course.
All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.
Units
Course consists of 10 units … 5 core units and 5 electives.
| BSBCMM211 | Apply communication skills |
| BSBOPS201 | Work effectively in business environments |
| BSBPEF202 | Plan and apply time management |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS211 | Contribute to the health and safety of self and others |
| BSBPEF302 | Develop self-awareness |
| BSBTEC101 | Operate digital devices |
| BSBPEF101 | Plan and prepare for work readiness |
| BSBTEC201 | Use business software applications |
| BSBTWK201 | Work effectively with others |
Fees
Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.
Options may include:
- Fee for Service
- Concession
- SkillingSA
- Smart and Skilled
Duration
- Full time – up to 6 months
- Part time – up to 12 months
Why this course
Leadership and management
Learn how to apply leadership and management concepts to real workplace
situations.
Develop key business skills
You will build a skill set to respond to challenges and current developments in business and society.
Employment outcomes
Expand your career pathways in business and create opportunities for growth.
Enquire
Find out more
Sign up for our newsletter
Week 1
6Beginners level
Nec tincidunt praesent semper feugiat nibh. Nunc mi ipsum faucibus vitae aliquet nec ullamcorper sit. Pretium lectus quam id leo in vitae. Tincidunt praesent semper feugiat nibh sed. Massa eget egestas purus viverra.
3 Videos
1 Audio
1 Reading
Video:
Getting started
Preview
10 minutes
Video:
Greetings and introduction
7 minutes
Video:
Lorem ipsum dolor sit amet
12 minutes
Audio:
Consectetur adipiscing elit
8 minutes
Reading:
Incididunt ut labore et dolore
8 minutes
Graded:
MasterClass Technology
3 questions
Week 2
5Beginners level
Nec tincidunt praesent semper feugiat nibh. Nunc mi ipsum faucibus vitae aliquet nec ullamcorper sit. Pretium lectus quam id leo in vitae. Tincidunt praesent semper feugiat nibh sed. Massa eget egestas purus viverra.
2 Videos
2 Readings
Reading:
Ut enim ad minim veniam
10 minutes
Video:
Pottery lessons
8 minutes
Video:
Duis aute irure dolor
8 minutes
Reading:
Common forms
Preview
8 minutes
Graded:
MasterClass Technology
3 questions
