Solid foundations are a prerequisite for any great building; which is why ‘ground floor’ smarts should be the first thing on your business career checklist.

This qualification focuses on the skills and knowledge base required for a variety of roles in the business services space.

Graduates from this tailored, industry-relevant course usually carry out a range of procedural, clerical, administrative and/or operational tasks requiring both technology-based skills and a good grasp of the business environment. They will typically utilise a broad range of competencies, where discretion, judgment and relevant theoretical knowledge are desired. They may also provide technical advice and support.

In addition, this certificate is your entry point into the key skills sets of business success:

• Writing, designing & producing documents
• Developing keyboard speed & accuracy
• Organising workflow & information
• Handling customer complaints
  
  You will also be versed in the application of WHS legislation in the workplace, and in issues around diversity & inclusion.
  
  In short, this course covers off the necessary basics needed to go forward in your business career.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

This qualification reflects front office activities.

Possible job roles relevant to this qualification include:

• customer service adviser
• data entry operator
• general clerk
• payroll officer
• typist
• word processing operator

• Blended
• Full time
• Part time
• Traineeship

Assessment may consist of

• written answers to questions
• role plays
• project
• holistic assessment
• vocational placement
• recognition of prior learning

Evidence may be

• written
• audio recordings
• video recordings
• observation
• Zoom recording
• interview
• documents

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Course consists of 13 units … 6 core units and 7 electives.

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

• Fee for Service
• Concession
• SkillingSA
• Smart and Skilled

• Full time – up to 6 months
• Part time – up to 12 months