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Certificate III in Business


Get in on the ground floor and move up from there.

The Certificate III in Business equips you with the skills and smarts to fill numerous roles across a range of industries, which is why it is so highly regarded in both the SME and corporate sectors.

If you want to work in the dynamic world of business, or you wish to upskill yourself or your team, this course will get you across the key basics, diversify your knowledge base and ignite your progress in your chosen industry.

In other words, this course teaches you to fish, rather than simply serving you seafood.



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Solid foundations are a prerequisite for any great building; which is why ‘ground floor’ smarts should be the first thing on your business career checklist.

This qualification focuses on the skills and knowledge base required for a variety of roles in the business services space.

Graduates from this tailored, industry-relevant course usually carry out a range of procedural, clerical, administrative and/or operational tasks requiring both technology-based skills and a good grasp of the business environment. They will typically utilise a broad range of competencies, where discretion, judgment and relevant theoretical knowledge are desired. They may also provide technical advice and support.

In addition, this certificate is your entry point into the key skills sets of business success:

  • Writing, designing & producing documents
  • Developing keyboard speed & accuracy
  • Organising workflow & information
  • Handling customer complaints

    You will also be versed in the application of WHS legislation in the workplace, and in issues around diversity & inclusion.

    In short, this course covers off the necessary basics needed to go forward in your business career.

Job Roles

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

This qualification reflects front office activities.

Possible job roles relevant to this qualification include:

  • customer service adviser
  • data entry operator
  • general clerk
  • payroll officer
  • typist
  • word processing operator

Delivery Mode

  • Blended
  • Full time
  • Part time
  • Traineeship


Assessment may consist of

  • written answers to questions
  • role plays
  • project
  • holistic assessment
  • vocational placement
  • recognition of prior learning

Evidence may be

  • written
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

Entry requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.


Course consists of 13 units … 6 core units and 7 electives.

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBOPS305 Process customer complaints
BSBPEF301 Organise personal work priorities
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC301 Design and produce business documents
BSBWHS332X Apply infection prevention and control procedures to own work activities
BSBWRT311 Write simple documents
BSBXTW301 Work in a team


Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA
  • Smart and Skilled


  • Full time – up to 6 months
  • Part time – up to 12 months

Why this course

Leadership and management

Learn how to apply leadership and management concepts to real workplace

Develop key business skills

You will build a skill set to respond to challenges and current developments in business and society.

Employment outcomes

Expand your career pathways in business and create opportunities for growth.

Comfortable Facilities Interskills


Find out more

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Week 1

Beginners level

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3 Videos
1 Audio
1 Reading
10 minutes
Video: Greetings and introduction
7 minutes
Video: Lorem ipsum dolor sit amet
12 minutes
Audio: Consectetur adipiscing elit
8 minutes
Reading: Incididunt ut labore et dolore
8 minutes
Graded: MasterClass Technology
3 questions

Week 2

Beginners level

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2 Videos
2 Readings
Reading: Ut enim ad minim veniam
10 minutes
Video: Pottery lessons
8 minutes
Video: Duis aute irure dolor
8 minutes
8 minutes
Graded: MasterClass Technology
3 questions
Emeritus Education

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