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Certificate III in Community Services


If you’re ready to give back, we’re ready to give you the green light.

Work at the coalface, with real people, and contribute directly to the community. This nationally recognised qualification is your ticket to a rewarding and flexible career, creating opportunities for you to work in a broad range of community, person-centred settings.

The community sector is highly diverse and continually evolving. As age, cultural and economic demographics change, the need for well-targeted services and people to deliver them will grow. For you, this means greater choice.

This certificate does much more than prep you for your next job, it starts you on a career journey.


Community Services

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Do you see yourself working in a community environment or local organisation? Do you enjoy supporting others? If so, a career in community service beckons.

This qualification is your gateway to a variety of entry level roles in the community sector. It targets the skills, knowledge and interpersonal qualities you need to work in person-centred, service-oriented settings. This includes working with diverse communities, responding to client needs, working within community development frameworks, following safe work practices, and organising workplace information.

Possible roles range from the day-to-day support of individuals to the implementation of specific programs.

Graduates at this level typically work under the direction of others, with both direct and indirect supervision.

Job Roles

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

Occupational titles may include:

  • Neighbourhood centre worker
  • Client contact
  • Community care worker
  • Residential support worker
  • Assistant community workers
  • Support worker

Delivery Mode

  • Blended
  • Full time
  • Part time
  • Traineeship


Assessment may consist of

  • written answers to questions
  • role plays
  • project
  • holistic assessment
  • vocational placement
  • recognition of prior learning

Evidence may be

  • written
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

Entry requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.


Course consists of 12 units … 5 core units and 7 electives. Assessment activities will include a holistic assessment.


CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment
CHCCCS005 Conduct individual assessments
CHCPRP001 Develop and maintain networks in collaborative partnerships
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCCOM001 Provide first point of contact
CHCADV001 Facilitate the interests and rights of clients
BSBINS301 Organise workplace information
BSBPEF302 Organise personal work priorities


Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA
  • Smart and Skilled


  • Full time – up to 6 months
  • Part time – up to 12 months

Why this course

Make a difference

Gain the skills needed to provide support or advocacy for people who are vulerable or disadvantaged.

Relationship building

Learn how to develop trust and facilitate sharing of emotions.

Understanding community issues

Learn how to analyse community problems to better understand root causes and plan effective interventions.

Community Service Interskills


Find out more

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Week 1

Beginners level

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3 Videos
1 Audio
1 Reading
10 minutes
Video: Greetings and introduction
7 minutes
Video: Lorem ipsum dolor sit amet
12 minutes
Audio: Consectetur adipiscing elit
8 minutes
Reading: Incididunt ut labore et dolore
8 minutes
Graded: MasterClass Technology
3 questions

Week 2

Beginners level

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2 Videos
2 Readings
Reading: Ut enim ad minim veniam
10 minutes
Video: Pottery lessons
8 minutes
Video: Duis aute irure dolor
8 minutes
8 minutes
Graded: MasterClass Technology
3 questions
Emeritus Education

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