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Certificate IV in Employment Services


If you want to train for roles in the Employment Services sector, ask someone who is already in the sector. Here at Interskills, this is our area of expertise. It’s what we do every day.

Working in tandem with our parent company (WISE Employment) we have identified three strong job pathways stemming from this qualification:

  • consultant with a DES (disability employment service)
  • consultant with a non-DES (eg jobactive)
  • a business development officer working for either

Further opportunities exist throughout the employment and related sectors, and demand for qualified, highly skilled professionals is expanding. 

Beyond your own career potential, a role in employment services can be deeply rewarding. For most of us work is a big part of life, but in today’s world the job market can overwhelming. This is where you can make a huge impact, bringing about positive, real world change in people lives.

Ultimately, your job is helping people create the best possible work/life balance; which is no ordinary job.


Community Services

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Today’s job market is more complex than ever. In this rapidly evolving environment, adaptable, energetic, super skilled employment and career specialists are increasingly in demand to fill roles across the many agencies, training providers and outreach services operating in this space.

This qualification targets the skills sets, specialised knowledge and high-end people smarts required by those providing employment services to both job seekers and employers. It addresses the specifics of both recruitment and job seeking, supporting the development of ‘whole of sector’ knowledge.

This course is one of our flagships here at Interskills, as we have access to the resources of our parent company (WISE Employment), a successful jobactive and DES provider.

Job Roles

This qualification covers workers who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment.

Occupational titles may include, for example:

  • Client services officer
  • Employment consultant
  • Job search training consultant
  • Training and placement officer

Delivery Mode

  • Online
  • Full time
  • Part time
  • Traineeship


Assessment may consist of

  • written answers to questions
  • role plays
  • project
  • holistic assessment
  • vocational placement
  • recognition of prior learning

Evidence may be

  • written
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

Note that part of the practical assessment for this unit is assessed during the holistic assessment. You must successfully pass the holistic assessment to achieve an outcome of “competent” for this unit.

Entry requirements

There are no prerequisites for this course.

Students must be able to obtain a Police Clearance to be enrolled in this course. A student without the Police Clearance cannot complete the vocational placement and, therefore, cannot complete the qualification.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.


Course consists of 14 units … 9 core units and 5 electives. Assessment activities will include holistic assessment activities as well as 38hr (minimum) vocational placement at which you will demonstrate your learned skills. Those listed here are suitable for the jobactive pathway:


CHCCOM002 Respond to client needs
CHCCCS016 Use communication to build relationships
CHCDIV001 Work with diverse people
CHCECD001 Analyse and apply information that supports employment and career development
CHCECD002 Deliver and monitor contracted employment services
CHCECD003 Promote job seekers to employers
CHCECD006Develop and monitor employment plans
CHCLEG001 Work legally and ethically
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCADV001 Facilitate the interests and rights of clients
CHCCCS004 Assess co-existing needs
CHCCCS006Facilitate individual service planning and delivery
CHCCSM004 Coordinate complex case requirements
CHCLLN001 Coordinate complex case requirements

Electives for the alternative pathways are provided on request.


Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA
  • Smart and Skilled


  • Full time – up to 12 months
  • Part time – up to 24 month

Why this course

Make a difference

Gain the skills needed to provide support or advocacy for people who are vulerable or disadvantaged.

Relationship building

Learn how to develop trust and facilitate sharing of emotions.

Understanding community issues

Learn how to analyse community problems to better understand root causes and plan effective interventions.

Future Starts Interskills group


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Week 1

Beginners level

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3 Videos
1 Audio
1 Reading
10 minutes
Video: Greetings and introduction
7 minutes
Video: Lorem ipsum dolor sit amet
12 minutes
Audio: Consectetur adipiscing elit
8 minutes
Reading: Incididunt ut labore et dolore
8 minutes
Graded: MasterClass Technology
3 questions

Week 2

Beginners level

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2 Videos
2 Readings
Reading: Ut enim ad minim veniam
10 minutes
Video: Pottery lessons
8 minutes
Video: Duis aute irure dolor
8 minutes
8 minutes
Graded: MasterClass Technology
3 questions
Emeritus Education

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