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Certificate IV in Leadership and Management


Are you ready to step up? Ready to make a positive contribution to the culture and success of your workplace? If so, it’s your time to lead; and this qualification gives you the skills, knowledge and confidence to take that step.

Whether you are on the front line, back of house or in a contact centre environment, this course will help you develop and hone the strong foundation you need to grow your career as a leader and manager.

  • Become an effective leader of successful teams
  • Create and implement operational and strategic plans
  • Analyse and manage business risk
  • Develop and maintain good working relationships with suppliers, clients and your team
  • Inspire excellence in others
  • Drive growth for your business and/or expand capacity for your organisation

Plus … this nationally accredited certificate is a great opportunity for organisations to develop their own talent pool, thereby adding value, reducing staff turnover and driving future growth. What’s more, Interskills can tailor packages for organisations wanting to train multiple team members.



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Leading a team or managing a workplace successfully requires you to do a lot more than simply boss people around.

If you are currently (or are aspiring to) lead and manage teams, supervise staff and/or drive the direction of a business or service-oriented organisation, this qualification is ideal. The skills sets & interpersonal aptitudes that are the focus of this course are transferable across a spectrum of industries, including manufacturing, service, retail, wholesale and contact centres.

In addition to assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams. They may also be required to find solutions to a defined range of predictable and unpredictable challenges, and thereafter analyse and evaluate information from a variety of sources.

PS: This course is perfect for businesses and organisations looking to support the continued development of their staff and workforce, allowing promotional opportunities from within. Packages are available for multiple students from the same organisation.

Job Roles

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Possible job roles relevant to this qualification include:

  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader

Delivery Mode

  • Online
  • Full time
  • Part time
  • Traineeship


Assessment may consist of

  • written answers to questions
  • role plays
  • project
  • holistic assessment
  • vocational placement
  • recognition of prior learning

Evidence may be

  • written
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

Entry requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.


Course consists of 12 units … 5 core units and 7 electives.


BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBINS401 Analyse and present research information
BSBTWK401 Build and maintain business relationships
BSBXCM401 Apply communication strategies in the workplace
BSBOPS404 Implement customer service strategies
BSBLDR411 Demonstrate leadership in the workplace
BSBLDR413 Lead effective workplace relationships
BSBHRM413Support the learning and development of teams and individuals
BSBSTR402 Implement continuous improvement
BSBOPS403 Apply business risk management processes
BSBOPS402 Coordinate business operational plans
BSBXTW401 Lead and facilitate a team


Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA
  • Smart and Skilled


  • Full time – up to 12 months
  • Part time – up to 24 month

Why this course

Leadership and management

Learn how to apply leadership and management concepts to real workplace

Develop key business skills

You will build a skill set to respond to challenges and current developments in business and society.

Employment outcomes

Expand your career pathways in business and create opportunities for growth.

Leadership And Management Interskills group


Find out more

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Week 1

Beginners level

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3 Videos
1 Audio
1 Reading
10 minutes
Video: Greetings and introduction
7 minutes
Video: Lorem ipsum dolor sit amet
12 minutes
Audio: Consectetur adipiscing elit
8 minutes
Reading: Incididunt ut labore et dolore
8 minutes
Graded: MasterClass Technology
3 questions

Week 2

Beginners level

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2 Videos
2 Readings
Reading: Ut enim ad minim veniam
10 minutes
Video: Pottery lessons
8 minutes
Video: Duis aute irure dolor
8 minutes
8 minutes
Graded: MasterClass Technology
3 questions
Emeritus Education

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