Leading a team or managing a workplace successfully requires you to do a lot more than simply boss people around.

If you are currently (or are aspiring to) lead and manage teams, supervise staff and/or drive the direction of a business or service-oriented organisation, this qualification is ideal. The skills sets & interpersonal aptitudes that are the focus of this course are transferable across a spectrum of industries, including manufacturing, service, retail, wholesale and contact centres.

In addition to assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams. They may also be required to find solutions to a defined range of predictable and unpredictable challenges, and thereafter analyse and evaluate information from a variety of sources.

PS: This course is perfect for businesses and organisations looking to support the continued development of their staff and workforce, allowing promotional opportunities from within. Packages are available for multiple students from the same organisation.

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Possible job roles relevant to this qualification include:

• Coordinator
• Leading Hand
• Supervisor
• Team Leader

• Online
• Full time
• Part time
• Traineeship

Assessment may consist of

• written answers to questions
• role plays
• project
• holistic assessment
• vocational placement
• recognition of prior learning

Evidence may be

• written
• audio recordings
• video recordings
• observation
• Zoom recording
• interview
• documents

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Course consists of 12 units … 5 core units and 7 electives.

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

• Fee for Service
• Concession
• SkillingSA
• Smart and Skilled

• Full time – up to 12 months
• Part time – up to 24 month