SSWFA01003
Introduction to Café Operations
Introduction
The Hospitality Industry is one of the largest employers across Australia and offers a range of employment opportunities in customer service, food service, barista, food preparation, kitchen operations, and bartending. It is a dynamic, innovative, and forever-changing industry that is primed for you to build a career.
Hospitality is a starting point in many people’s working lives and the possibilities are endless, there are never two days the same. You could start working as wait staff in a café and by discovering your passion for service, teamwork, and hospitality, progress through to managing a team and eventually a venue of your own.
Overview
This course offers you the basics you need to get started in employment in the café industry.
After learning the important skills needed to work safely with yourself and others, you will learn the essentials of food health and safety within a café, and develop a framework of quality customer service, transferable to any hospitality sector you choose!
Successful participants will receive a nationally accredited Statement of Attainment in SIT20322, Certificate II in Hospitality.
Job Roles
Occupational titles may include:
- Café assistant
- Front of House/Cashier
- Waiter/Waitress
- Sandwich Hand/Kitchen Hand
Delivery Mode
- Blended
- Full time – 2 weeks
- Part-time – up to 6 weeks
Assessment
Assessment may consist of:
- Written answers to questions
- Role plays
- Project
- Holistic assessment
- Recognition of prior learning
Evidence may be:
- Written
- Audio recordings
- Video recordings
- Observation
- Zoom recording
- Interview
- Documents
Entry requirements
There are no prerequisites for this course.
All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.
Units
Course consists of 3 units. Assessment activities will include holistic assessment activities.
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| SITXCCS011 | Interact with customers |
| VOCATIONAL PLACEMENT | 12 hours of vocational placement in a café/restaurant environment |
Fees and Subsidies
Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.
Options may include:
- Fee for Service
- Concession
- SkillingSA
Duration
- Full time – 2 weeks
- Part-time – up to 6 weeks
Why this course
Useful everywhere
The skills you’ll learn in hospitality are highly transferable and can support you while you are studying or travelling.
Continued growth
No matter how the worldwide economy is doing, the growth trend of the hospitality industry will not slow down.
All about diversity
Enrich your skills, experiences, & knowledge about other countries and cultures by meeting many different people in hospitality.
Enquire
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Week 1
6Beginners level
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3 Videos
1 Audio
1 Reading
Video:
Getting started
Preview
10 minutes
Video:
Greetings and introduction
7 minutes
Video:
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12 minutes
Audio:
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8 minutes
Reading:
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8 minutes
Graded:
MasterClass Technology
3 questions
Week 2
5Beginners level
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2 Videos
2 Readings
Reading:
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10 minutes
Video:
Pottery lessons
8 minutes
Video:
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8 minutes
Reading:
Common forms
Preview
8 minutes
Graded:
MasterClass Technology
3 questions
