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SSWFA01003

Introduction to Café Operations

Introduction

The Hospitality Industry is one of the largest employers across Australia and offers a range of employment opportunities in customer service, food service, barista, food preparation, kitchen operations, and bartending. It is a dynamic, innovative, and forever-changing industry that is primed for you to build a career.

 

Hospitality is a starting point in many people’s working lives and the possibilities are endless, there are never two days the same. You could start working as wait staff in a café and by discovering your passion for service, teamwork, and hospitality, progress through to managing a team and eventually a venue of your own.

Category
  • Short Courses
  • Pre-Employment
Show all info

Overview

This course offers you the basics you need to get started in employment in the café industry. 

 

After learning the important skills needed to work safely with yourself and others, you will learn the essentials of food health and safety within a café, and develop a framework of quality customer service, transferable to any hospitality sector you choose!

 

Successful participants will receive a nationally accredited Statement of Attainment in SIT20322, Certificate II in Hospitality.

Job Roles

Occupational titles may include:

  • Café assistant
  • Front of House/Cashier 
  • Waiter/Waitress
  • Sandwich Hand/Kitchen Hand

Delivery Mode

  • Blended
  • Full time – 2 weeks
  • Part-time – up to 6 weeks

Assessment

Assessment may consist of:

  • Written answers to questions 
  • Role plays
  • Project
  • Holistic assessment
  • Recognition of prior learning

 

Evidence may be:

  • Written 
  • Audio recordings
  • Video recordings
  • Observation
  • Zoom recording
  • Interview
  • Documents

Entry requirements

There are no prerequisites for this course.

 

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Units

Course consists of 3 units. Assessment activities will include holistic assessment activities.

SITXWHS005Participate in safe work practices
SITXFSA005Use hygienic practices for food safety
SITXCCS011Interact with customers
VOCATIONAL PLACEMENT12 hours of vocational placement in a café/restaurant environment

Fees and Subsidies

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA

Duration

  • Full time – 2 weeks
  • Part-time – up to 6 weeks

Why this course

Useful everywhere

The skills you’ll learn in hospitality are highly transferable and can support you while you are studying or travelling.

Continued growth

No matter how the worldwide economy is doing, the growth trend of the hospitality industry will not slow down.

All about diversity

Enrich your skills, experiences, & knowledge about other countries and cultures by meeting many different people in hospitality.

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Week 1

6
Beginners level

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3 Videos
1 Audio
1 Reading
10 minutes
Video: Greetings and introduction
7 minutes
Video: Lorem ipsum dolor sit amet
12 minutes
Audio: Consectetur adipiscing elit
8 minutes
Reading: Incididunt ut labore et dolore
8 minutes
Graded: MasterClass Technology
3 questions

Week 2

5
Beginners level

Nec tincidunt praesent semper feugiat nibh. Nunc mi ipsum faucibus vitae aliquet nec ullamcorper sit. Pretium lectus quam id leo in vitae. Tincidunt praesent semper feugiat nibh sed. Massa eget egestas purus viverra.

2 Videos
2 Readings
Reading: Ut enim ad minim veniam
10 minutes
Video: Pottery lessons
8 minutes
Video: Duis aute irure dolor
8 minutes
8 minutes
Graded: MasterClass Technology
3 questions
a
Emeritus Education

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